Pet Friendly! 25 Years of RV Experience! Please Read Contract When Renting.
Rental Contract / Rules
Renting our unit signifies you agree with contract below
Northeast Georgia RV Rental Rules
Contact: Dan 678-858-4259
This “rules” list may seem like a lot, but we want to make sure you are fully informed and have no unrealistic expectations concerning your RV Rental. Most rental agencies have the same rules, we just want to be completely up front before you reserve and prevent any misunderstandings later. In addition to the terms of the rental contract: Minimum 2 day rental on most of our RVs. Minimum rental periods for some units during Spring Break, holidays such as July 4th & Memorial Day, and special events (will be noted on availability page) Our business model of “no hidden fees” and “no unexpected charges when you get back” is completely true – but that does not mean there are no fees or penalty if you break the rules. Please make sure you understand the rules and ask if you have any questions about any particular rule or expectation. Unfortunately over the last few years we have learned that some customers will break rules or take things from the RV if there are no fees upon return for doing so.
No Refunds for Early Returns: If you return early we do not refund the days you will not use. This includes if you have an accident or crash in the unit, however if the crash is not your fault you may be able to recover your rental costs from the at-fault driver’s liability insurance.
Fee for Late Returns: If you are late returning the unit there is a $40 per hour late fee. You will also be responsible for the cost of any canceled rentals due to your late return.
Abandonment: If you are towing and go out of state, and have a break down you are not allowed to leave our unit and make other plans, unit is under your responsibility and insurance. We will do everything in our power to get it repaired in a timely manner, and you can get a room nearby if needed for the night, but unit can not be left, and other plans made. This will be consider thief/abandonment and renter will be prosecuted and incur all cost to retrieve unit.
All drivers must be at least 25 years old and must be listed on the contract when you pick up the unit. NO EXCEPTIONS.
NO SMOKING: Smoking (including cigars, pipes, drugs, etc) in the unit forfeits your entire security deposit.
NO DRUGS: Any evidence of the storage, transportation, or use of illegal substances will forfeit your entire security deposit. RVs returned with any evidence of drug use or transportation will result in law enforcement being called for a report and to collect the evidence.
Odors / Cooking: We do not allow anything that can create a strong smell in the RV that is difficult to remove, such as raw fish storage or cooking with heavy spices such as curry or strong gumbo.
Travel Restrictions: Our RV units are NOT allowed to travel into Mexico & our insurance does not cover you or the unit in Mexico. No travel allowed on any non-paved roadways like logging roads, forest service roads, beaches, etc without permission, some of our campers are made for this. Only exception to this is a non-paved road inside a licensed RV Park. Crossing into Mexico will cause the unit to be reported stolen and the total loss of your security deposit.
Toll Roads, Red Light Cameras, parking tickets, etc: Parking Tickets, Mailed Violations, and Toll invoices are a major burden and we charge a $75 fee for each invoice we get. Responsibility for traffic or parking violations will be transferred to you and you will be charged a $75 administration fee. If you want to use Toll Roads, you are free to pay at the plazas or bring your own toll tags, just make sure no invoices or toll by plate, etc mail comes our way or the $75 administration fee will apply! Note: Most toll agencies are good to work with and will help you out if a mistake and call them right away.
Fuel (gasoline units only): Flat land: regular unleaded. Climbing mountains or going up steep or long grades requires unleaded plus or premium. DO NOT use E85 or any other type of non regular gasoline, E85 and other alternative fuels will not run in these engines and will cause engine damage. Take it from experience, using E85 will cause a breakdown and you will be responsible for the tow and repair costs which may exceed your security deposit.
Awnings: We discourage the usage of the exterior awnings. This is for your protection because they are $1200 to replace (up to $5000 for the automatic ones) and can be damaged very easily due to weather or accidental misuse. Awnings ARE NOT COVERED by insurance. Damage to awnings, including damage while driving (tree, toll road, etc) are 100% your responsibility and could exceed your security/damage deposit amount. If there is damage you will be required to pay cash or cashiers check upon return.
Generators: We supply generators with our units if you are dry camping for a one time fee per trip. Please use them responsibly, they should not run 24/7. We ask that they just be run at night when needed, or in the day just to charge batteries. If you need power 24/7 please choose a campground with RV hookups.
Pets: We allow pets in some of our units with no extra fees. We ask that you not leave your pets unattended in the units for long periods of time. There are 2 reasons for this, the biggest is when our pets get anxious, because they are not used to the accommodations and tear up things. You will be charged for this. The next reason is, if power goes out an RV is like a car and will heat up fast. We all know how this ends up.
Security Deposit: All rentals require a security/damage deposit. The deposit must be either cash or credit card. The name on the credit card must match the name of the primary renter. The reason for the deposit is because that is our insurance deductible. Your security deposit is refunded after the unit is checked in and there is no damage or issues requiring funds from the deposit. NOTE: Some special events may have an additional security/damage deposit and some units will not be allowed to go to certain events. Failure to accurately report your destination or giving a false destination in order to attend a prohibited or higher deductible event will result in forfeiture and total loss of your security deposit. If security deposit is not collected, damages Payments will be collected upon return by cash or cashiers check.
Training: When you pick up the unit we will complete a pre-rental orientation of the unit that will take about 20 minutes to an hour depending on any prior experience you have with an RV. Picking up an RV is not like picking up a rental car so please plan up to 1 hour for this when you make your plans.
Cleaning: Unless you select to add cleaning with your reservation, the coach must be returned with a clean interior. “Clean” means as you received it & ready for another rental. If you pay for cleaning, the coach does not have to be returned clean, however it cannot be “trashed” or so dirty, or filled with trash, or dirty beyond what is reasonable for a vacation.
Propane: Propane is included with your rental. If it runs out while on your trip, and you refill it then you are responsible for the cost of the refill. Please do not trade our bottles, have them refilled.
Minor Repairs: You may make minor repairs that total less than $75 without approval. Replaced defective parts and receipt must be brought back for reimbursement. Repairs over $75 or minor repairs after the $75 threshold is reached must be pre-approved. There will be NO reimbursement if you do not bring back the defective part you replaced and the receipt. If you purchase an item necessary due to an equipment failure (sewer or water hose, ice chest, etc) the item you purchased and the receipt must be surrendered upon return if you want reimbursement. (if we pay for it, we get to keep it)
Gas ( Gas units only ): The gas tank will be full when you pick up the RV. The coach must be returned with the same amount of fuel that was in the tank when you picked it up. If the gas is not at the same level it will delay your security deposit being returned because we will take care of it and subtract the cost of fuel needed to get it to that level plus a service charge of $25. DO NOT USE E-85 (engine damage will occur & you will be broken down and stuck after about 2-10 miles of driving).
Waste Holding Tanks: Waste holding tanks must be emptied prior to return. Putting anything other than human waste or RV toilet paper (supplied) in the toilets will result in an extra cleaning fee. If you don’t want to do this yourself you can prepay a dumping fee.
Rental Period: The rental period is every day you have the unit past 12 pm, so the unit is due back by 12 pm the day after your reserved rental period ends. For example, You pick up the unit Friday at 1 pm, and return the unit Monday by 12 pm, you are charged for 3 days (Fri, Sat, Sun). We do offer a “priority pickup” option to pick up prior to 2pm if that unit is available that day.
Peak Season: Prices can change during peak season.
Freezing Weather: If you operate an RV in freezing weather, it is your responsibility to winterize and drain the water lines to prevent freezing if you leave or store the unit without the furnace left on. Customer is responsible for any freeze damage to the plumbing system. This is usually not a problem if you are staying in the RV with the heat on.
Reservation Deposit: The reservation deposit is the 1st night rental price. This deposit is required to hold a reservation. This deposit amount will be subtracted from your rental total when you pay for the rental so it is a deposit, not a fee – however this deposit is NON-REFUNDABLE. You may change your reservations dates once up to 14 days before your scheduled departure without losing your deposit as long as the number of days reserved is not reduced . We do allow you to switch to another similarly or higher priced unit (if available) for at any time up to 2 days before a rental.
Contingencies: Our ability to provide the rental unit you reserved is contingent upon the previous customer returning the unit on time and undamaged. If a unit is not returned, damaged, or otherwise not road worthy when returned from a prior rental and there is no time to repair the unit before your rental, we will offer to swap you to another unit if we have one available. If there are no other options to cancel your reservation or we don’t have a comparable unit, you will receive a full refund for your deposit.
Mechanical Breakdown: Recreational Vehicles, just like any other mechanical equipment, can have problems. While extremely rare for a mechanical breakdown to strand a customer anywhere, it doesn’t matter if a unit is brand new or an older model, they can have mechanical problems at any time with little or no forewarning. Anyone who tries to tell you otherwise is not telling you the truth. What we can assure you is that we don’t cut corners when it comes to maintenance. Preventive maintenance plays a major role in not having problems on the road. Repairs on the road are significantly more costly for us and preventive maintenance greatly reduces that potential cost. Put another way, one repair outside of our own shop or repair contractor would likely cost more than we are making for that rental, so it makes absolutely zero sense to send an RV out with any known possibility of a breakdown. Any critical item needing repair will be fixed asap to get you back on the road. Please understand that RV systems that don’t affect the drivability of the unit are not considered “critical” and we will authorize repair on the road on a case by case basis. Refer to our trip insurance plan for details on compensation if something does go wrong. We keep in date tires on our units, and check them after each trip. If you go on a trip outside of the state you are responsible to replace them with the same type and size tire on unit. Also out if state rentals may incur repair fees, this will be on a case by case basis. Based on owners conversation with mechanic.
Roadside Service / Road Hazard: Premium trip protection by our 3rd party partner and road hazard protection to pay for any tire damage is an add-on to your rental. The only reason this cost is not included in the rental price and mandatory is because we wanted to provide customers who are staying in the local area or who are mechanically inclined or experienced with RVs the ability to save a few bucks and decline this service. Customers choosing not to add road side / road hazard service will still be provided technical assistance (questions answered) from our office during business hours. We HIGHLY suggest you add this option for peace of mind, roadside & road hazard tire coverage. RV tires are very expensive, and a blowout would otherwise be your responsibility.
We are CLOSED some major holidays & the day before Christmas & Thanksgiving so our dedicated staff can be with families. This means a holiday rental may need to be picked before the actual holiday.
HOLIDAY SCHEDULE: We will be CLOSED November 24th (Thanksgiving), and December 24- 25th (Christmas)
IMPORTANT INFO ABOUT PICK-UP APPOINTMENTS: Pickup times will be scheduled starting at 1 pm based on the order reservations were received that day – so first come, first serve. When you reserve you can select a priority pickup option. Please understand that if your appointment is at, say 2pm, that means that you should not plan your travel based on a 2pm departure! When you show up for your 2pm appointment, we will spend 20minutes to an hour depending on your experience for your orientation and training on how everything works. This means if your “pickup time” is 2pm, you should not plan to actually be driving off in the unit until 3 pm. Pick-Up appointments are scheduled based upon customers printing and signing your rental agreement process, where you can review, print, and sign your rental agreement in advance. If you elect not to complete the rental agreement this way, be aware of extra time at pickup so you can review the agreement and signatures in person with one of our rental agents.
Appliances: The A/C, refrigerator, generator, awning, radio, microwave, television, jacks, etc. are convenience items. If any malfunctions should occur with any of these items, no compensation will be made to you. For assistance, you are advised to call the emergency contact. Dan 678-858-4259
Personal Property: You release William D Witcher (Dan), Northeast Georgia RV Rental LLC, and our agents from all claims for loss of, or damage to, your personal property or that of any other person, that was left or carried in or on the Trailer, whether or not the loss or damages was caused by our negligence or was otherwise our responsibility.
Personal Injury: You release, William D Witcher (Dan), Northeast Georgia RV Rental LLC, and our agents from all claims for injury, including, without limitation, personal, bodily, or mental injury, economic loss or damage to you, guests, unborn children, or relatives, whether or not the injury was caused by use of the Trailer, our negligence, or was otherwise our responsibility.
Attorneys’ Fees: In the event a dispute arises regarding this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs, in addition to other relief to which it is entitled.
Modifications: No term of this Agreement can be waived or modified except by a writing that we have signed.
Entire Agreement: This Agreement constitutes the entire agreement between the parties regarding the rental of the Trailer, and supersedes all prior oral or written agreements or understandings regarding this subject matter. This Agreement can only be amended by a writing signed by all parties.
I have read and agreed to the terms and conditions of this rental agreement and thereby give my consent to the agreement.
Renter Signature and Date
Renter Printed Name
______________________________________________________________________________
Renter Address and Phone Number
Owner Signature and Date